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EXchange Works logo – Employee Experience Design and Leadership Coaching.

Transform Your Team
With EX Design

Diverse team of various ages and ethnicities sharing a laugh during a meeting in a modern workspace.

Creating meaningful change in the workplace starts with your people.

At EXchange Works, we take a tailored approach to uncover obstacles, co-create solutions, and help your team thrive.

What is EX Design
and How Does It Works?

Employee Experience (EX) Design is a collaborative, phased approach that transforms your employees’ day-to-day experiences. By focusing on four key areas of employee experience, we create environments where growth, collaboration, and innovation thrive. Using design thinking, we guide you through the Double Diamond Method that uncovers challenges, defines necessary changes, and co-creates tailored solutions.

Young woman clapping and smiling with colleagues, engaged and enthusiastic during a presentation.

The Four Key Areas of EX Design:

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  • Purpose Experiences: Connecting daily work to meaning and organizational goals.

  • Relationship Experiences: Strengthening collaboration, trust, and personal growth.

  • Enabling Experiences: Ensuring tools and systems remove barriers, not create them.

  • Performance Experiences: Supporting development, recognition, and career growth.

The Double Diamond Method:


Discover: We listen to your people, uncovering challenges and gathering insights.
Define: We pinpoint obstacles, define what needs to change, and ensure alignment.
Design: We co-create solutions, focusing on creativity and collaboration.
Deliver: We implement actionable, achievable plans for long-term success.

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Every organization is unique, so we customize our approach

to meet your specific needs.

Ways We Can Work Together

One-Day Retreat: A guided session to address your challenges, co-create solutions, and develop a roadmap for action. Ideal for teams ready to tackle a specific issue or kickstart their EX Design work.


Ongoing Collaboration: We partner with you to build a culture of feedback, establish listening strategies, and guide your team through the Double Diamond process over time.


This work requires effort, but the results are transformative—lasting change that empowers your team and organization to thrive.

Professional portrait of Theresa Smith sitting at her desk, engaged in a virtual meeting.

The Results

Amplified Engagement

Employees feel valued, heard, and motivated.

Reduce Turnover

A workplace where people want to stay.

Fostered Innovation

Creative, resourceful solutions emerge from within.

Sustainable Growth

Teams are equipped to adapt, collaborate, and succeed.

Theresa Smith smiling warmly at the camera, holding a notebook in a professional setting.

Not sure where to start?

If trusting yourself and your team to find solutions together feels like a challenge, coaching might be the right first step for you. Coaching helps you build confidence, clarity, and the leadership skills to empower your people and drive meaningful change.

Let’s Build Something Meaningful Together

EXchange Works logo – Employee Experience Design and Leadership Coaching.

© 2035 by Norah Horowitz, Ph.D. Powered and secured by Wix

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